Do you really want to know what your customers think? Do you want to know what they like, dislike, want, need? You better. Idea exchanges, sometimes referred to as idea banks have been around for a while now, but they’re morphing and becoming more useful and more powerful now that tools like Facebook have become widely [...]

What happens when you mix a fantastic opportunity with a big dilemma in the business world? For big fortune 500 companies, it’s social networking. With an entire generation being raised on web 2.0 facebook apps and immediate communication capabilities, it’s time for CIO’s to start recognizing how to leverage social networking rather then cutting ties to everything at the [...]