As American’s flocked online to check out the new Healthcare.gov site, thousands of people have been unable to even set up a user profile let alone shop for comparative pricing. For people looking to access the site as well as those of us testing the system starting at 8:00am EDT, it’s 2:30pm and there’s still no way to connect and register on the site.
The exchanges are the critical part of the Affordable Care Act’s requirement that uninsured Americans buy health insurance. They opened Tuesday for business and the open-enrollment period for insurance customers will last until March 31.
Initial Load Exceeded
According to reports over 1 million people have been trying to access Healthcare.Gov since the site opened at 7am CDT.
Above: The message above has been desplayed for users trying to access Healthcare.Gov to register and create an account profile.
For hours (still counting), registrants and their guides got stuck somewhere in the “create an account” process or saw a message that said: “Please wait. We have a lot of visitors on our site right now and we’re working to make your experience here better. Please wait here until we send you to the login page. Thanks for your patience!”
While some users are being redirected to independent state exchanges, those who are forced to stay on the national site are not getting through. In fact, those lucky enough to get to the registration page are later disappointed due to the fact that the security question page doesn’t load the security questions to answer, thus causing the registration to that point invalid.
Iphone Dies Too
T3 has also been trying to register via iPhones and mobile devices without any luck. Based on the initial passes to register and try to apply on Day 1, the best advice is to probably wait a few days and try again. As of 5:30pm EDT, the site continues to malfunction. What’s most annoying to registrants is getting almost to the end and then not being able to complete the registration.
Above: Healthcare.Gov via the iPhone showed different screens, but the same result – a malfunctioning web portal.
According to officials, there were going to be glitches and bugs to clear up. “Like every new law, every new product signup, there are going to be some glitches that we will fix,” Obama said on TV. Seriously? With almost two years in the making, didn’t anyone consider a phased approach? How about some performance testing on the site? Load balancer testing? C’mon government. Where’s the pride in this launch?
Can’t wait to hear the spin on this one?
Time to research who built the test plans to test the scalabilty of this application.
Then again, maybe someone should have reached out to Facebook, Ticketmaster, or even the Miley Cyrus websites for performance feedback…..bet they could have told the Govt what to do!
Above: We couldn’t resist a Miley Cyrus reference……both issues are really bad anyway.
USA Today reported – Reporters trying to ask questions about the website were equally out of luck Tuesday. The Chicago-based Department of Health and Human Services staff bounced back e-mails stating they were furloughed and unable to answer press inquiries due to the federal government shutdown. Secretary of Health and Human Services Kathleen Sebelius said 52% of her staff is working despite the federal shutdown that started at midnight Tuesday.
Couldn’t have scripted a better launch…..